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Troubleshooting

I cannot see Checklists, Learning Centre, Users or Settings​

Your role, organisation or subscription may not allow that area. Ask an admin to check your role and organisation access. If billing has just been restored, sign out and back in.

I can only see one checklist after editing a template​

Clear any active filters or search terms on the Checklists page. If the issue continues, refresh the page and ask an admin to confirm your account is on the right organisation.

My active checklist says Offline or has unsynced changes​

Keep the page open while the device reconnects. OpusHub queues your edits and uploads them automatically. If you try to leave while offline with pending changes, OpusHub warns you first.

A checklist is missing from My Checklists​

My Checklists is your favourites list. Open All Checklists, find the checklist and select the heart icon.

I cannot complete a task​

Check whether the checklist is closed, the task is marked Not Applicable, or you are in edit-instance mode. Required custom fields must also be filled before a task can be completed.

I cannot close a checklist​

The template may be configured so only managers can close it. Ask a manager or admin, or review the Close by template setting.

The next-run date for my checklist looks wrong​

Open the template and check three things:

  1. The start date.
  2. The frequency, value and day-of-month (or day-of-year).
  3. Your organisation timezone in Settings.

Dates land in the organisation timezone, not the server's. If you recently changed the timezone, reopen the template to refresh the displayed next-run date. See Scheduling.

The Latest checklist breadcrumb opened an old run​

The breadcrumb always resolves to the most recent run for that template. If it looks like it opened an older one, refresh the page — you may be viewing a cached copy.

A task flickers back after I disable it​

Toggling a task off should hold that state immediately. If you see it flip back on its own, hard-reload the page to make sure you're on the latest build before reporting it.

Sort page feels slow on a very large checklist​

Performance work is ongoing for big templates. As a workaround, use Move to section from the task row menu to send a task across sections without dragging.

I cannot find an assignment​

Check My Assignments in the Learning Centre. If it is still missing, ask the sender to confirm the assignment audience and due date.

Mobile edit-instance mode does not fit on screen​

In edit-instance mode, swipe sideways to scroll through visible custom fields, or hide a column from the Columns popover.

:::info Screenshot placeholder Add screenshot: sync status chip showing Synced, Syncing and Offline. :::